Terms of Service
Important information about using Pillar Medical Transportation.
Last updated: August 12, 2026
1. Transportation Requests
Submitting a request through this website does not confirm or guarantee a ride. Transportation is scheduled only after Pillar Medical Transportation confirms availability, trip details, and payment arrangements directly with the customer.
2. Service Limitations
Pillar Medical Transportation provides non-emergency, nonclinical transportation services and does not provide medical or nursing care.
Drivers may provide reasonable door-to-door assistance consistent with the passenger’s disclosed mobility needs. Drivers do not perform nursing assessments, medical monitoring, medication administration, medical treatment, emergency transportation, stretcher transportation, or ambulance services.
Passengers who require medical supervision, continuous clinical care, emergency assistance, stretcher transportation, or services beyond the passenger’s safely disclosed mobility needs must use an appropriately licensed medical transportation or emergency service.
3. Emergencies
Pillar Medical Transportation is not an emergency service. Call 911 immediately for any medical emergency. If an emergency occurs during transportation, the driver may stop in a safe location and contact 911.
4. Passenger Information
Customers are responsible for providing accurate trip, contact, mobility, and assistance information. Please do not submit diagnoses, insurance information, payment-card information, or other private medical details through the website booking form.
5. Customer Agreement
By requesting or accepting transportation, the customer acknowledges these service limitations and agrees to follow the separately provided passenger agreements and applicable cancellation and payment terms.
6. Contact
Questions about these terms may be directed to (732) 314-7178 or emailed to support@pillarmedicaltransportation.com.